In addition to our everyday services, we have put together our selection of holiday enhancements to make your stay even more enjoyable, please browse this section of the website for details and if there is anything else we can do to ensure your stay is extra special, please let us know.

Back to the serious stuff: Below, you will find terms and conditions of booking, please read this information and if you have any queries, please do not hesitate to contact us

General Information & Conditions

Please Book Early
To avoid any disappointment and to obtain your choice of property, New Wave Villas recommend you book as early as possible.

Advanced Bookings
Planning for your next holiday? We are pleased to offer our valued guests an opportunity to reserve the property of their choice up to 1 year in advance, please contact us for details.

Directions to Your Villa or Apartment
New Wave Villas will supply easy-to-read directions and, where appropriate, a map approximately three weeks prior to arrival at your chosen property. You will be met at a pre-arranged point by a New Wave Villas representative and accompanied to your accommodation.

Assistance during your stay
New Wave Villas are based in resort and therefore only a phone call away, prior to arrival you will be provided with the out of hours contact number.

Complimentary Welcome Pack
On arrival at your villa or apartment we will normally and in most locations provide you with a welcome pack which will include the basic 'start up' supply of items such as tea, coffee, milk, sugar, bread, snacks, water and juice (contents may vary according to location). We are also pleased to offer our special enhanced grocery packs for an additional supplement, see our holiday enhancement section for details.

In-Villa Equipment
Our villas and apartments are well equipped with items such as kettles, toasters, microwaves, irons and ironing boards, washing machines, etc. We also encourage our owners to include videos, DVD's and CD players where possible. Please check at the time of making your reservation.

If the property has satellite television you can expect to receive at least one free to air English language channel. Subscription channels are not available unless indicated in the description. If the property has a DVD or games consoles, you will need to provide your own DVD's games or hire these locally. Unless otherwise stated, telephones are not provided and we therefore recommend that you bring a mobile phone in case of an emergency.

You will need to take your own hair dryer and travel adaptors as the accommodation will be fitted with local plug sockets.

Cots, high-chairs, rollaway beds, etc. are supplied on a request basis and supplementary charges will apply. These vary according to villa/apartment and will be advised at the time of booking. Requests must be made on your booking form or thereafter in writing. We will do all possible to confirm such requests but provision is not guaranteed, especially in high season or when requests are made close to departure date. You must provide your own cot linen and satisfy yourself on arrival that cots, etc. are suitable for your needs – New Wave Villas or its agents cannot be held responsible or liable for any mishap caused through use of such items. If in doubt, you are recommended to bring your own travel cot.

Atmosphere and Style
The owners and management companies of our villas and apartments have incorporated fixtures, furnishings and equipment to their individual tastes; however please note that standards may vary. We try to describe in our brochure and on the website the standard and style of each property, together with its unique charm and character. Should you need particular information or have specific requests regarding your accommodation please advise us at the time of booking.

Laundry and Linen
Linen and towels for the property are normally laundered on a weekly basis. Washing machines are available at each property and may be used for your own convenience (unless they are for maid's use only).

Pool and Beach Towels
Our owners or management companies provide towels for use within the villa/apartment, however you are asked to supply your own pool and beach towels. We provide a beach towel hire service, please see Holiday Enhancements.

What is included
Weekly delivery of bed linen and towels (one hand towel and one bath towel per person, water, electricity, gas, pool and garden maintenance. Satellite TV, video, DVD and garden furniture are free items and therefore availability or function of said items can not be guaranteed. Any defects or deficiencies should be reported within 48 hours of arrival.

Health and Safety
You (and your party's) health and safety whilst you are on holiday is a priority. We work very hard with our owners and agents to ensure that a high level of safety is always maintained. It is important to remember however, that many of our villas and apartments are buildings of character, and whilst they meet all local safety requirements, these may differ from those we enjoy in the UK. We ask you to familiarise yourself with the property on arrival, particularly when travelling with children and infants.

Ants, Mosquitoes and Other Unwanted Insects
As in all countries which enjoy warm sunny climates; you may at certain times of the year experience problems with insects particularly with ants and mosquitoes. Ants - It is advisable that food or crumbs are not left out either in kitchens or on terraces/balconies as this attracts ants and/or other unwanted insects. In most areas, you are expected to "drop off" your own rubbish at dustbins usually situated close by. Please ensure rubbish is disposed of quickly without causing any build up which may attract insects. Mosquitoes are also prevalent at certain times of the year and you may need to take suitable precautions especially in the evenings and during the night.

Booking Conditions

New Wave Villas act as agents only for owners of individual villas or their appointed management companies.

Prices
Shown in £ sterling or Euros are correct at the time of viewing (although still subject to errors & omissions) and are subject to surcharge only as a result of government action, such as the imposition of VAT or other taxes. The right is reserved to revise prices at any time and these will become effective immediately for all bookings taken after the website is updated. No price increases will apply once full payment has been received. Prices are normally based on weekly durations and are calculated from your arrival date. When the duration of your stay crosses into another season, your price will be calculated on a pro-rata basis.

Booking Form
The booking form agreeing to the New Wave Villas terms and conditions must be completed and signed by the first named person on behalf of all those named.  Payment for the booking should be made by transfer, or cheque, our bank details will provided at the time of booking. Your booking will be confirmed on receipt of your deposit.

Deposit
A deposit of 25% of the total cost is required at time of booking, details of how to make payment will be provided and the booking form will be forwarded for completion by party leader.

Your Balance
Payment is due 8 weeks prior to commencement of rental. Unless previously agreed, non-payment by this time may result in cancellation and loss of deposit. Directions to your rental property will normally be despatched 3 weeks before departure. Accommodation is reserved exclusively for those persons named on the confirmation/invoice. No other persons are permitted to stay in the villa/apartment without the written permission of New Wave Villas and the receipt of appropriate payments. Over occupancy can result in penalty charges and may be in contravention of local legislation.

Rental Duration
Prices in this programme are based on a one-week stay unless otherwise stated. Other durations will be considered subject to availability and season. Start days for rentals vary from location to location - please check at time of reservation/enquiry.

Arrival at your Accommodation
The villa/apartment will normally be available after 15:00 on the day of arrival and, to ensure the accommodation can be prepared for new guests, must be vacated no later than 10:00 on the day of departure. All possible will be done to assist with arrival/departure arrangements outside these times but, since the convenience of all our customers is our concern, we reserve the right to impose supplementary charges if the property is not vacated by the time stated.

Cancellations
Your booking is subject to the following scale of cancellation charges:

Notification received more than 56 days prior to rental	Deposit Only
Notification received between 56 - 29 days prior to rental	50%
Notification received between 28 - 15 days prior to rental	75%
Notification received within 14 days prior to rental	100%

Cancellation must be confirmed in writing and signed by the person who signed the booking form. Should the full period of rental which has been paid for not be utilised due to late arrival or early departure, we regret no refund is possible.

Passports/Visas
New Wave Villas or its associated companies cannot accept responsibility for failure to carry valid passports, visas, licences or other necessary documentation.

Force Majeure
Except where expressly stated in these booking conditions New Wave Villas cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to force majeure. In these booking conditions force majeure means any event which we, or the supplier of the service(s) in question could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building/roadworks, unavoidable technical problems with transport and all similar circumstances beyond our control. Please see 'Holiday Insurance.' Whilst we do not exclude or limit our liability for loss or damage sustained by clients as a result of negligence by our employees or agents, this cannot extend to actions/omissions by the property owner over whom we have no direct control. Nevertheless, we will offer all reasonable assistance in the settlement of any dispute which may arise.

Website Accuracy
We take great care to ensure the accuracy of information included on our website; however, there may be times when facilities, which are not under our direct control, may not be available. We will endeavour to inform you of any such changes in advance, although these will not in themselves entitle you to cancel your reservation without penalty. New Wave Villas acts as agent for the owners or management companies of the villas/apartments featured on this website and whilst we lay down our own minimum standards of furnishing, decoration and maintenance, we cannot guarantee that any particular feature will be available.

Photographs
Are intended to give an overall impression of individual villas or resorts. The company does not accept any responsibility for items of furniture, etc. which appear in photographs but may have been changed or removed, nor for any changes to aspects or views since photographs were taken or descriptions compiled.

Our Commitment to You
We plan our holiday portfolio months in advance and occasionally properties are withdrawn by owners or other circumstances make them unavailable/unsuitable for rental. Fortunately this is a very rare occurrence but we will advise you as soon as possible and always endeavour to offer an alternative property of an equal or higher standard if we are forced to make changes to your holiday plans due to circumstances outside our control.

Building work
Any resulting disturbance from sites close to any properties featured in our programme may occur at any time during the year. Some resorts are continuing their development and local works may be taking place or may be planned. Where we are aware in advance that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment, we will advise you. We will endeavour to offer you alternative villa accommodation (with you paying or receiving a refund in respect of any price difference) or if we are unable to offer you similar accommodation, we will refund all monies paid for your villa/apartment (excluding insurance premiums and any amendment charges or any ancillary costs such as flights or car-hire). New Wave Villas has no control over building work and, due to its often intermittent nature, is not always aware when it may commence. Should building work commence during your stay, we regret we cannot accept any responsibility or liability.

Right of access
New Wave Villas, their representatives or their sub-contractors have the right of access to the property at any time with due regard to the convenience of the hirer for the purpose of linen changes, inspection of the property and to carry out any essential or routine repair or maintenance work.

Swimming Pools
Most villas enjoy private swimming pools. Please take great care by the pool area, especially if under the influence of alcohol, as accidents may and sometimes do occur. We recommend that you do not dive into the swimming pool or use while under the influence of alcohol. Children must be supervised in the swimming pool area at all time

Hirers Responsibility
The hirer is responsible for taking reasonable care of the property and its contents. At the end of the hire period, the property and its contents must be left clean and tidy which includes the crockery and utensils cleaned and stored in the appropriate cupboards and cooker, fridge and microwave clean.  If your property has a barbecue, please also ensure you leave it in a clean condition.

The hirer shall ensure that no member of the party engages in any activity that causes damage to property, garden or pool or causes offence to neighbours, including anti social behaviour. The hirer shall also ensure that any rubbish is cleared and deposited in the communal bins found close to the property.

Damages
The hirer is responsible for informing New Wave Villas of any damages or breakages to any part of property or its contents. A security deposit of £100 will be payable by the hirer at the time of booking. This security deposit will be refunded to the hirer within 14 days of the end of the rental period (except in exceptional circumstances).

Property Keys
Any loss of property keys or remote control garage/gate openers will result in a charge of £50.